Vicolo Ortenstein 9 Centro Storico – Porta Passiria
Reviews and Ratings
Feedback from previous guests about their experience.
88%
liked the hotel and would stay again
Spacious rooms
Helpful staff
Dining not experienced
Secluded location
8.8/10
Great
Rooms
9.4
Location
9.3
Service
9.7
Dining
8.0
Guest reviews
8.8/10
based on 10 reviews
9.5
9.5/10 based on 96 reviews
Steve
United Kingdom,
August
2024
9.0/10
The hotel boasts a stunning location with beautiful gardens and mountain views. My room was impeccable, spotlessly clean, but I did wish there were a few more amenities available. The staff provided exceptional service and were very knowledgeable about the area. Dining exceeded my expectations with high-quality meals, particularly at breakfast. However, the facilities felt a bit lacking for the price I paid.
Rooms
10.0
The room I stayed in was impeccably clean with a lovely view of the gardens and surrounding mountains.
Service
9.0
The service was outstanding, with a refreshing washcloth waiting for me upon arrival and staff who went the extra mile to help with local information.
Location
10.0
The hotel is perfectly located in the heart of Merano, surrounded by beautiful green spaces that provide a peaceful atmosphere.
Dining
9.0
The dining experience was fantastic, with a buffet breakfast that offered top-quality dishes and a six-course dinner every evening.
Facilities
7.0
Facilities were decent but could use some improvement, as I expected a bit more for the price.
Donald
United Kingdom,
August
2024
9.2/10
I had a wonderful time at this hotel! The location is fantastic, just a short walk from the charming town of Merano with lovely shops and cafes. The rooms were very clean and spacious, and the staff was incredibly friendly and knowledgeable. However, I wish I had more time to enjoy the dining options as it seemed to be top-notch. Overall, it felt like great value for what I paid.
Rooms
10.0
The rooms were impeccably clean, with no spots in the shower. They offered well-thought-out storage and spacious comfort.
Service
10.0
The service was outstanding! Darko and Marilena were always around to help with maps and local info. The staff was immaculate and friendly.
Location
9.0
The hotel is very secluded yet only a 2-minute walk from beautiful Merano. The peaceful green surroundings made it all the more attractive.
Dining
8.0
I didn't dine here this time, but the 6-course dinner looked amazing, and I was tempted by the options on the garden terrace.
Facilities
9.0
The hotel's amenities and facilities were really impressive, contributing to an overall luxurious experience.
Spacious rooms
Dining not experienced
Mary
United Kingdom,
July
2024
8.8/10
I had a lovely stay at this hotel, which boasts a quiet and relaxing atmosphere surrounded by beautiful gardens and mountains. The rooms are spacious and well-appointed, making for a comfortable stay. The service was exceptional, with friendly and helpful staff always ready to assist. The location is incredibly convenient, just a short walk to the charming town of Merano, but it does feel a bit secluded. The dining options looked fantastic, even though I didn't dine there this time. Overall, it's great value for money, but some parts could use a minor improvement.
Rooms
9.0
The rooms were large and had a lovely big balcony overlooking the gardens and surrounding mountains. They were well thought out with adequate storage and lighting, making the space very comfortable.
Service
10.0
The service was truly outstanding; the staff was incredibly kind and helpful, always greeting us with genuine smiles. Darko and Marilena, in particular, went above and beyond to ensure we had everything we needed.
Location
9.0
The location of the hotel is fantastic; it feels very peaceful and secluded, yet it's only a two-minute walk to the picturesque town of Merano, which is full of lovely shops, cafes, and restaurants.
Dining
8.0
I didn't dine at the hotel this time, but the breakfast spread looked incredible, with a high standard of options available. I can't wait to try it next time.
Facilities
8.0
The hotel's facilities were great, although I had limited interaction with them. The garden terrace looked particularly inviting for dining.
Vera
United Kingdom,
June
2024
9.0/10
This hotel really impressed me with its beautiful location just a short walk from the charming town of Merano. The rooms are spacious and comfortable, offering lovely views of the gardens and mountains. The staff were incredibly friendly, making our stay even more enjoyable. However, while I would have loved to dine there, I didn’t get the chance, but heard great things about their brunch. Overall, it’s a fantastic spot for a relaxing getaway with great value for money.
Rooms
9.0
The rooms were of a good size, pleasant, and extremely comfortable, with thoughtful storage and lighting, and the views of the gardens and surrounding mountains were stunning.
Service
9.0
The service was superb; the staff were super friendly and accommodating, even letting us enjoy extra hours at the pool after checkout.
Location
10.0
The hotel's location is incredibly peaceful yet just a 2-minute walk from the picturesque town of Merano, which is full of lovely shops, cafes, and restaurants.
Dining
8.0
I didn’t get to dine at the hotel but I heard that the breakfast was of a very high standard, with lots of delicious options.
Facilities
9.0
The facilities, especially the pool area, were well-maintained and offered a relaxing atmosphere that enhanced the overall experience.
Thomas
United Kingdom,
June
2024
9.0/10
I had a lovely stay at this hotel, nestled in a beautiful and secluded area yet just a short walk from the charming town of Merano. The rooms were fresh, quiet, and incredibly comfortable, offering nice views of the gardens and mountains. The staff was outstanding and genuinely friendly, making my experience even better. However, I wish I had more time to enjoy the dining options, which I heard were exceptional. Overall, it's great value for money.
Rooms
9.0
The rooms appeared to have been recently refreshed and were very comfortable, quiet, and offered beautiful views of the gardens and surrounding mountains.
Service
10.0
The service was just awesome! The staff was very helpful and pleasant, making me feel welcomed throughout my stay.
Location
10.0
The location is excellent, only a two-minute walk from the picturesque town of Merano, full of lovely shops, cafes, and restaurants.
Dining
8.0
Although I didn’t manage to dine at the hotel this time, I’ve heard the breakfast options are of a very high standard with an impressive choice of fruits, pastries, and eggs cooked to order.
Facilities
8.0
The facilities overall were nice and well-maintained, contributing to a pleasant stay.
James
United Kingdom,
May
2024
9.0/10
The hotel offers a beautiful, peaceful retreat just a short walk from the charming town of Merano. The rooms are modern, clean, and provide lovely views of the gardens and mountains. Service was exceptional, with friendly and knowledgeable staff. The dining experience was top-notch, especially the generous brunch. However, the location is a bit secluded, which may not be ideal for everyone, and I felt the rates were on the higher side for what was offered.
Rooms
9.0
The rooms were recently refreshed, stylish, and provided a comfortable and quiet atmosphere. They were impeccably clean, with not even a water spot in the shower.
Service
10.0
The service was just awesome, with staff going out of their way to ensure a pleasant experience, including extra time to enjoy the pool after checkout.
Location
8.0
The location is quite secluded, but it's only a 2-minute walk to the picturesque town of Merano, which offers plenty of lovely shops, cafes, and restaurants.
Dining
9.0
Dining was of a very high standard, with a chef to cook eggs to order and a delightful 6-course dinner every evening. The brunch spread was especially scrumptious.
Facilities
9.0
The facilities were excellent, particularly the peaceful garden area and pool, which made for great relaxation spots.
Pat
United Kingdom,
May
2024
9.2/10
I had a lovely stay at this hotel, which is not only comfortable but also beautifully secluded yet just a short walk from the charming town of Merano. The rooms were spacious and fresh, providing a peaceful escape after a day of exploring. The service was fantastic, with friendly staff always willing to help. On the flip side, while the dining was good, it could use a bit more variety. Overall, it was great value for money!
Rooms
9.0
The room was large, comfortable, and recently refreshed with a lovely balcony that overlooked the gardens and mountains.
Service
10.0
The service was top-notch, with helpful and pleasant staff, especially the owner, who was always present and attentive.
Location
10.0
The location is fantastic, secluded yet just a 2-minute walk from the picturesque town of Merano, which has plenty of shops and restaurants.
Dining
8.0
The dining experience was high quality with everything from fresh bread to cooked-to-order eggs, although I wished for a bit more variety.
Facilities
9.0
The facilities were great, and the peaceful green spaces around the hotel made it a perfect spot to unwind.
Harold
United Kingdom,
April
2024
8.6/10
The hotel offers a great location just a short walk from the charming town of Merano, with immaculate rooms that provide a lovely view of the gardens and surrounding mountains. The staff is super friendly and very knowledgeable about the area, which added a nice touch to my stay. However, while the dining options are appealing, I didn't have the chance to fully experience them this time. I also appreciated the extra hours we were allowed at the pool after checkout, which made my stay even more enjoyable.
Rooms
10.0
The rooms were impeccably clean, with not a single water spot in the shower, and had a beautiful view of the gardens and surrounding mountains.
Service
9.0
The staff was superfriendly and understanding, always willing to assist with local information and extra hours at the pool after checkout.
Location
9.0
The hotel is very secluded yet just a 2-minute walk from the picturesque town center of Merano, which has delightful shops and cafes.
Dining
7.0
Although I didn't dine at the hotel this time, the options look fantastic, and I hear the six-course dinner every evening is worth trying.
Facilities
8.0
The facilities, especially the pool area, were enjoyable and well-maintained, providing a nice retreat during my stay.
Derek
United Kingdom,
April
2024
8.8/10
I had a wonderful stay at the hotel, enjoying the beautiful views of the gardens and mountains. The rooms were spacious and impeccably clean, with a lovely balcony to soak it all in. The level of service was exceptional, with friendly and knowledgeable staff available to assist at all times. The location was perfect, just a short walk from the town center, but it would have been nice if the dining experience had a few more options. Overall, the blend of comfort, service, and setting made it a fantastic choice, despite a slight limitation on dining diversity.
Rooms
10.0
The rooms were spacious, impeccably clean, and featured a lovely balcony with great views.
Service
10.0
The service was outstanding, with friendly staff, including the owner, who was very helpful and knowledgeable about local attractions.
Location
9.0
The location was superb, nestled in a peaceful area that's just a few minutes walk from the delightful town center.
Dining
7.0
While the dining was of very high quality, the options could have been more varied, especially for breakfast.
Facilities
8.0
The facilities were great and well maintained, contributing to a very relaxing atmosphere.
Jason
United Kingdom,
March
2024
9.0/10
I had a wonderful stay at this hotel, which is set in a lovely, tranquil area but only a short walk from the charming town of Merano. The rooms are quiet and comfortable, and the staff goes above and beyond to be helpful. On the downside, I wish I had more time to enjoy the dining options, as I didn’t get to experience them fully. Overall, it’s great value for money with some minor areas for improvement.
Rooms
9.0
The rooms were extremely comfortable, quiet, and appeared to have been recently refreshed in a modern style, with convenient towels provided.
Service
10.0
The staff was incredibly friendly and attentive, and I appreciated the extra hours we could spend at the pool even after checking out.
Location
9.0
The hotel is very secluded, yet just a 2-minute walk from the picturesque town of Merano, which has lovely shops, cafes, and restaurants.
Dining
8.0
I didn't get a chance to dine here, but I heard the dining experience includes top-notch meals, including a six-course dinner each evening and an impressive brunch.
Facilities
9.0
The facilities were great, especially the pool area, which was well-maintained and enjoyable.
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